Refund and Returns Policy

HomeRefund and Returns Policy

Zestogo Refund and Returns Policy

Effective Date: [10 August 2025]

At Zestogo, we are committed to providing high-quality home services and ensuring complete customer satisfaction. This Refund and Returns Policy outlines the terms and conditions under which refunds or re-services may be provided.

1. Service Refund Eligibility:
Refunds may be considered if the service provided does not meet the agreed-upon standards or if there is a valid complaint regarding quality, timeliness, or professionalism. Refund requests must be submitted within 48 hours of service completion.

2. How to Request a Refund:
To request a refund, please contact our support team at supports@zestogo.online with the following details:

  • Booking ID or invoice number
  • Date and type of service
  • Description of the issue or reason for dissatisfaction

Our team will review your request and respond within 3 business days.

3. Refund Processing:
Approved refunds will be processed through the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.

4. Service Re-scheduling or Replacement:
In cases where the issue can be resolved without a full refund, we may offer a re-service at no additional cost. Customers have the option to schedule an alternate time for the professional to return and rectify the problem.

5. Non-Refundable Situations:
Refunds or re-services will not be provided in the following scenarios:

  • Services completed as per agreement and customer dissatisfaction is subjective.
  • Delays caused by customer unavailability or failure to provide necessary access.
  • Issues arising from external factors beyond Zestogo’s control (e.g., supply shortages, weather conditions).

6. Payment Discrepancies:
If you are charged incorrectly or notice duplicate payments, please contact our support team immediately. We will investigate and resolve the issue promptly.

7. Policy Modifications:
Zestogo reserves the right to update this Refund and Returns Policy at any time. Any changes will be communicated via our website or app.

8. Contact Us:
For any questions, concerns, or refund requests, please email supports@zestogo.online. Our dedicated support team is here to assist you and ensure your home service experience is smooth, reliable, and satisfactory.